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One-Stop Machinery Service & Technical Support

Founded in 1994, DISEN Machinery has more than 30 years of manufacturing experience and a professional team with expertise in technology, production, sales, and customer service. With stable manufacturing capabilities and extensive industry experience, we provide reliable machinery and practical solutions for customers worldwide.

Our one-stop service covers the entire equipment journey, from machine selection and solution recommendation to customization, production, installation, operation training, technical support, spare parts, and after-sales service. We listen to each customer’s requirements, provide suitable equipment and customized solutions, and offer continuous support to help customers achieve stable and efficient production.

Our Professional Services

How Our Support Works

Customer Request

Problem Assessment

Technical Guidance

Solution & Troubleshooting

Spare Parts / Maintenance Support

Follow-Up & Ongoing Support

Service Process
1
Submit Your Request
2
Technical Diagnosis
3
Solution Provided
4
Remote/On-Site Support
5
Problem Resolution
6
Follow-Up

Manuals & Resources

2026-10-08

Embroidery machine.pdf

2026-10-08

DISEN UV&UV DTF Printer.pdf

2026-10-08

Rhinestone machine.pdf

2026-10-08

Sewing machine.pdf

2026-10-08

Eco Solvent Printer.pdf

Service & Technical Support FAQ
  • What Service Does DISEN Provide After I Purchase a Machine?
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    DISEN provides comprehensive support including installation guidance, operation training, technical support, troubleshooting, maintenance guidance, spare parts supply, and long-term after-sales service.
  • How Do You Provide Machine Installation and Training?
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    We provide remote guidance, video tutorials, operation manuals, on-site training, and factory training. Customers can choose the most suitable method based on their needs and location.
  • Can I Get Technical Support Remotely?
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    Yes. Our technical team provides remote support through online communication, helping customers with machine settings, operation issues, troubleshooting, and maintenance guidance.
  • What Should I Do If the Machine Has a Technical Problem?
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    Contact our technical team with details of the problem. Our engineers will assess the issue, provide troubleshooting guidance, and recommend the appropriate solution or spare parts when necessary.
  • Can DISEN Provide Spare Parts and Maintenance Support?
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    Yes. We can provide suitable spare parts and maintenance guidance to help customers maintain machine performance and reduce production downtime.
  • How Long Is the Warranty Period?
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    DISEN machines are covered by a 1-year warranty, with coverage provided according to the applicable warranty policy. We also provide long-term technical and after-sales support beyond the warranty period.
  • Can DISEN Provide On-Site Service?
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    Yes. On-site installation, training, or technical service can be arranged when required, depending on the customer's location and specific situation.
  • Does DISEN Provide Long-Term After-Sales Support?
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    Yes. Our support continues after the warranty period, including technical consultation, troubleshooting, maintenance guidance, spare parts support, and other after-sales assistance throughout the machine's service life.

Need Technical Support for Your DISEN Machine?

If you have customized mechanical equipment needs or want to learn more about the details of industry solutions, please feel free to contact us.
We will provide you with one-on-one professional services to start a new chapter of win-win cooperation!
 +86-13724069620
 +86-20-82339280

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